We understand that there is always a possibility of something not quite working out.
Returns due to damage or defects
A product is always susceptible to getting damage during transit, or worse the product has a defect directly from the manufacturer.
Before you return it to us, please send us a descriptive email of the problematic item/s along with images (if possible).
We will gladly handle the entire process of arranging collection of the damaged product from you as well as a replacement or refund.
We always try out best to resolve the inconvenience as fast as possible but we will need the product returned into our possession to investigate and rectify the issue at hand.
Wrongly Ordered Items
Products that were mistakenly ordered need to be returned in a as new resell-able condition.
Any unboxing damage or missing components will result in the return being voided.
Products that were installed/ fitted can be resold at a lower cost.
Our typical returns policy carries a handling and restocking fee of 20% and needs to comply with the conditions listed below:
Internationally Sourced Products
Products that are mistakenly ordered from our international warehouse are returnable under certain circumstances:
Popularity - If the product is utilized on a platform we deem is not popular (including unique/ custom products) for resale we have the right to refuse a refund.
Price - If the products cost exceeds more than certain value that we will invest capital into we have the right to refuse a refund.
Other conditions - We will consider in cases where a product is not deemed popular and/or the price is too high to invest capital into that the customer be quoted the return costs (shipping, customs, handling) to our international warehouse and also, only if the warehouse agrees to a return.
Locally Sourced Products
Products that are mistakenly ordered from local suppliers are returnable under certain circumstances:
Popularity - If the product is utilized on a platform we deem is not popular (including unique/ custom products) for resale we have the right to refuse a refund.
Price - If the products cost exceeds more than certain value that we will invest capital into we have the right to refuse a refund.
Other conditions - We will consider in cases where a product is not deemed popular and/or the price is too high to invest capital into that the customer be quoted the return costs (shipping and handling) to our local supplier and only if the local supplier agrees to a return.